Delivery Information
Delivery Information
All orders are delivered using vehicles ranging from 3.5 -tonne trucks to larger HGVs, depending on the size and weight of your order.
Offloading Requirements
Many of our products are heavy and bulky. If you have access to suitable unloading equipment, such as a forklift, please ensure it is available when your delivery arrives.
If you do not have offloading equipment on site, please contact us before placing your order so we can arrange a tail lift delivery where available. Failure to advise us of your unloading requirements may result in a failed delivery and additional re-delivery charges.
Delivery Access & Availability
Please ensure that someone is available to accept delivery between 8:00am and 6:00pm on the scheduled delivery day. If delivery cannot be completed because the premises are unattended or inaccessible, additional delivery charges may apply.
If your delivery address is difficult to locate, such as a rural property, farm, industrial estate, or new-build development, we recommend providing your what3words location reference to help ensure a smooth delivery.
Delivery Timescales
We aim to dispatch standard online orders within 5 to 10 working days from receipt of payment, excluding weekends and Bank Holidays.
Bespoke or made-to-order products may require additional manufacturing time. Please contact our team if you require an estimated lead time for a customised product.
Should any unforeseen delays affect your order, we will notify you as soon as possible.
While we make every effort to meet estimated delivery dates, Kirkby Steel Fabs cannot accept responsibility for delays or non-delivery arising from circumstances beyond our reasonable control.
Collection Information
Customers are welcome to collect orders directly from our premises by prior arrangement. If you choose to collect your order, any delivery charges paid at the time of purchase will be refunded within 30 days.
To arrange collection, please contact our team on 01744 830600.
As many of our products are large, heavy, or awkward to handle, it is the customer’s responsibility to ensure that their vehicle is suitable for transporting the goods safely and securely.
Our facility is conveniently located in the North West of England, approximately 15 minutes from Junction 8 of the M62 and 10 minutes from the A580 East Lancashire Road.
We can accommodate both commercial vehicles and HGVs for deliveries and collections. Please note that collections and deliveries cannot be accommodated after 3:30pm.
Missing or Damaged Goods
Our products are transported through national pallet distribution networks and may be handled several times during transit. As a result, minor cosmetic marks, scuffs, or small paint scratches can occasionally occur during loading and unloading.
These superficial imperfections do not affect the structural integrity, safety, or functionality of the product.
All goods undergo quality checks before dispatch, and every effort is made to ensure they arrive in excellent condition. If any item is missing from your order, or if you believe a product has been damaged during transit, please contact us on 01744 830600 as soon as possible so that our team can investigate and arrange an appropriate resolution where required.
Returns Policy
Standard Products
Standard Products are items available for purchase directly through our website.
Under your statutory rights, you may cancel your order within 14 days of receiving the goods. To discuss a cancellation, please contact us on 01744 830600.
Customers are responsible for the cost of returning unwanted items.
All returned products must be unused and returned in a condition suitable for resale. Refunds may be reduced where returned goods show signs of use, damage, or handling beyond what would reasonably be expected during inspection.
Bespoke & Custom-Made Products
Unfortunately, we are unable to accept returns for bespoke, customised, or made-to-order items unless a manufacturing defect is identified.
Manufacturing Tolerances
Due to the nature of steel fabrication and manufacturing processes, dimensional tolerances can occur. These tolerances represent acceptable variations in product dimensions while maintaining the intended functionality and performance of the product.
Depending on the size and specification of the item, dimensional tolerances of up to 15mm may apply.
Returns, replacements, or claims relating solely to dimensional variations within these accepted manufacturing tolerances cannot be accepted.
If your project requires stricter dimensional requirements, please contact our team before placing your order so that we can discuss your needs and confirm suitability.
Need assistance? Contact our team on 01744 830600 and we’ll be happy to help with delivery, collection, product suitability, or any other questions you may have.
